- Please keep the appointment or cancel it well in advance to allow other people to see us
- Please book urgent appointments for emergencies only
- If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
- If you change your name, address or telephone number please inform us as soon as possible
- Only call the Doctor out of hours if you can’t wait
- Be polite to the staff as they are just doing their job
- The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list